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FAQs

Frequently Asked Questions
  1. What type of credit cards do you accept for payment?
  2. How can I place an order?
  3. How can I check status on my order?
  4. To whom should I send my quote request?
  5. How can I find a sales representative in my area?
  6. I did not find in your catalogue/website information on a particular probe/instrument that I am interested in; who can give me more information?
  7. Do I have to uninstall the previous version of software before I install the new version?
  8. How can I setup an account with your company?
  9. How can I get a product manual?
  10. What is the latest version of the Microcor Tools Software?
  11. What is the latest version of the Corrdata Plus Software?
  12. What is the latest version of the CRM Software?
  13. Is Microcor Tools software compatible with Windows Vista?
  14. Is Corrdata Plus Software compatible with Windows Vista?
  15. How can I get a RMA/RG number?
  16. Is local support available for your products?

  1. What type of credit cards do you accept for payment?
    Visa, Mastercard, and American Express. For other forms of payment, please contact our Customer Service Department or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123

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  2. How can I place an order?
    E-mail Us, Fax: +1-562-949-3065, Phone-In: +1-562-949-0123

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  3. How can I check status on my order?
    If you already have an account setup with us you can go through the My Account Link on our website. If you do not have an account setup with us, please contact our Customer Service Department or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123.

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  4. To whom should I send my quote request?
    Send any quote requests to our Customer Service Department or by fax, +1-562-949-3065 or your local representative

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  5. How can I find a sales representative in my area?
    You can find a local representative through or Representative Locator page on our website.

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  6. I did not find in your catalogue/website information on a particular probe/instrument that I am interested in; who can give me more information?
    You can contact your local representative for further product information.

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  7. Do I have to uninstall the previous version of software before I install the new version?
    Yes

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  8. How can I setup an account with your company?
    Please contact our Customer Service Department

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  9. How can I get a product manual?
    Our Product Manuals are located on the individual product pages under Product Specifications, or under the Resources tab at the top of the page, or click here.

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  10. What is the latest version of the Microcor Tools Software?
    The latest version of Microcor Tools Software is 4.4.3.

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  11. What is the latest version of the Corrdata Plus Software?
    The latest version of the Corrdata Plus Software is 3.0.6.

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  12. What is the latest version of the CRM Software?
    The latest version of the CRM Software is 6.06.005.

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  13. Is Microcor Tools software compatible with Windows Vista?
    Yes, Microcor Tools Software is compatible with Windows Vista Business, Vista Ultimate, and XP Pro.

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  14. Is Corrdata Plus Software compatible with Windows Vista?
    Yes, Corrdata Plus Software is compatible with Windows Vista Business, Vista Ultimate, and XP Pro.

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  15. How can I get a RMA/RG number?
    Contact our Technical Suppport department at support@cosasco.com or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123

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  16. Is local support available for your products?
    Yes, we have representatives located worldwide. Please click here to find your local representative.

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  17. I need help on configuring one of your instruments?
    Contact our Technical Suppport department at support@cosasco.com or call Toll Free in the US +1-800-635-6898 or +1-562-949-0123

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